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Service Vision

We provide full lifecycle services for cranes and material handling equipment, assisting customers in achieving higher equipment performance and economic returns while continuously creating value.


Professional

Our service engineers have all completed Eurocrane's professional training and certification. With rich experience, they always protect your operations with exceptional technical expertise.

Prompt

Our global service network features 100+ service centers on standby around the clock, providing 7×12-hour instant response to resolve your issues as soon as possible.

Safe

Safety is Eurocrane's uncompromising bottom line. From design to service, we always put safety first, protecting every one of your work sites.

Sincere

As a leading European-style crane brand, Eurocrane has earned the trust and recognition of over 50,000 customers through its services, which is our greatest motivation to keep moving forward.

  • 7 * 24

    Immediate Service Response

  • 100+

    Global Service Centers

  • 600+

    Service Engineers


1127 Service

A Service Philosophy That Exceeds Customer Expectations

15Responding to customer repair requests within 15 minutes
1Ensuring the service engineer arrives at the customer site within 1 day
2Repairing equipment faults and restoring operation within 2 days
7Providing thorough solutions for critical issues within 7 days

Intelligent Service Dispatch System

Digital Service System Upgrade

70+

Reduced Time

8%

Improved Fault Repair Rate

98%

Service Operations Available Online

40%

Reduced Complaint Rate

Leveraging the service capabilities of the "Smart Service" APP, service request orders can be created with "one click." With intelligent dispatch from the ECC Center, service personnel arrive promptly.

Before service personnel even depart, the ECC Center has already sent fault prediction reports, required repair tools, and parts information to their smart terminals, significantly improving equipment maintenance efficiency.

Customers can use the "E-Service" and "Smart Service" APPs at any time for parts purchasing, service requests, and more.

The "E-Service" APP can also analyze the dynamic health model from the equipment's client end, predict potential damage risks in the near future, and automatically call customers to remind them about maintenance and part replacement.

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